Terms & Conditions

*Claire's Pet services are available subject to a free 20 minute consultation visit. The purpose of the visit is to give us an opportunity to meet the client and their pets and for clients and pets to meet us. This is an important opportunity for both parties to get acquainted and to discuss client requirements.

*This is also important to complete paperwork (Owner contact details, Pets details, Vets details/consent forms, Key release forms) which need to be filled in. No service will be entered into without a completed consultation visit.

*The client takes full responsibility for any costs which may arise as a result of sickness, accident injury or damage caused to or by the client's pets, except third party liability. Payment is required weekly in advance, or left for collection on commencement of the first walk of that week. Payment by cash or Paypal made payable to.

*Aggressive dogs will be walked on their own and on a lead at all times. They may also be required to wear a muzzle, if for any reason we feel the dog is becoming a danger to itself or any other animal/human we reserve the right to cancel the walk immediatley and still be paid in full.

*For your pets, and our safety, we do not walk in the following conditions: Very heavy snow,icy roads, very high winds and thunder storms. Also if we feel the temperature is too hot for pets. If we are able to drive to your property, we can make alternative arrangements to let your dog out into the garden to the toilet, spend play time instead in a safer environment.

*All pet sitting services MUST be paid in full before the start date. Failure to this, we reserve the right to terminate the contract for the services until payment is made.

Pet and House sitting conditions


  • All services are charged at day rates, not overnight rates
  • Bank Holidays and Christmas / New Year may incur additional fees which you will be advised of at the time of booking
  • A in-home consultation is required, prior to booking, for all new clients
  • Booking is confirmed at time of payment and acceptance of a 30% deposit. Minimum deposit is £35
  • The balance is payable prior to the agreed booking period on in CASH upon entry
  • Claire's Pet Services accept cash or bank transfer


  • In the event of cancellations that are notified to us in writing (email, message, text or letter) 14 days prior to the start of the booking period, all fees less the non-refundable deposit will be refunded.
  • Bookings that are cancelled between 7 days and 48 hours before the start of the booking period will require 50% payment for services
  • All bookings cancelled within 48 hours of the booking period will be payable in full

Changes to return date

  • Claire's Pet Services carefully schedules times to serve you and other clients, therefore, there are no refunds or credits for early returns or last minute changes to pet care
  • In the event that the client is delayed on return, they must inform Claire's Pet Services immediately and if required, we will endeavour our best to make alternative arrangements for continued cover either with ourselves, your emergency contact or another per care provider.
  • Late returns will be subject to an additional charge

Aggressive Animals

  • Claire's Pet Services will not accept aggressive animals. Dogs must not have a history of having attacked other animals or people
  • The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal or person
  • Any dog demonstrating uncontrollable or dangerous behaviour will be removed to the emergency contact or kennels at the owner’s expense plus an additional transfer fee of £25. If there are no other pets to care for, the client agrees that the service is then terminated with immediate effect


  • Pets must be clean and free of ticks, fleas, worms or any form of active contagious illness
  • Claire's Pet Services will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result
  • In the event of a pet requiring veterinary treatment while under the care of Claire's Pet Services, the owner will undertake to pay all resulting fees including expenses incurred for each veterinary visit

Insurance and Security

  • Great care is taken to ensure the security of your home and the best care for your pets
  • Claire's Pet Services has valid public liability insurance, for the peace of mind of its clients
  • The insurance covers the duration of the selected service, and for services arranged with Claire's Pet Services
  • It is the client’s responsibility to ensure that the property, its contents and pets are adequately insured throughout the duration of the assignment
  • Claire's Pet Services does not accept liability for other persons who will be in your home prior to, during or after our services have been rendered
  • Please inform us at the time of consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbours
  • It is understood that the client will notify anyone with access to the home that the services of Claire's Pet Services have been engaged


  • Please provide secure collars and leads with appropriate tags for all visits
  • ogs will be walked on leads unless arrangements have been made for safe free running at the owners discretion

Fences and cat flaps

  • Claire's Pet Services does not accept any responsibility or liability for any clients animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced area. This includes electronic, wood, metal or any other type of fence, or in premises that contain an unlocked cat flap

Household Emergencies

  • Details of shut off points for services into the property are to be provided on the Home Information Sheet
  • In event of a household emergency, your emergency contact will be contacted to arrange any remedial work


  • Please leave your thermostat settings within a normal comfortable range
  • If the house temperature is outside of this range, Claire's Pet Services will adjust the thermostat to ensure the health and comfort of both your pet(s) and the house sitter

Pet Waste

  • Claire's Pet Services will properly dispose of your pet(s) waste. We do request however, that you provide poo bags for this purpose and indicate where you would like these waste bags disposed of
  • Claire's Pet Services will clean up after your pets to the best of their ability. Please inform them of the designated area for the appropriate cleaning supplies
  • We request that you provide plastic bags, towels, cleaning products, paper towels and bin bags
  • If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for clean-up time. I.e, a back garden full of pet waste that has been left upon arrival of Claire's Pet Services!

Unforeseen Purchases

  • In the event that additional items need to be purchased in the absence of the client – i.e. pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet, Claire's Pet Services will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return

Inclement Weather

  • You will entrust Claire's Pet Services to use best judgment in caring for your pet(s) and home at the time of inclement weather. Claire's Pet Services will try to carry out your instructions to the best of their ability. However, in cases of extreme weather, we will contact you with alternative arrangements

Accompanying Visitors

  • Claire's Pet Services may wish to have a companion to accompany on an assignment at no additional costs to the client. This will be agreed with the client beforehand

Privacy Policy

  • All of your information will be kept private and confidential
  • Claire's Pet Services highly respects clients entrusting us with the care of their home and pets
  • All of our records will be stored securely and not sold to any third parties


  • Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information


  • Claire's Pet Services shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the services, if the delay or failure was due to any cause beyond Claire's Pet Services reasonable control

House Sitting Service Agreement

This document is an agreement between Claire's Pet Services and their Client. These conditions and the booking form constitute the entire agreement between the client and Claire's Pet Services, and supersede any previous agreement between them.

  • I authorise Claire's Pet Services to carry out pet services as outlined in forms that I have completed and submitted. I agree that all of the completed information sheets and forms provided in association with this document are true to the best of my knowledge and may be used by Claire's Pet Services when needed.
  • Claire's Pet Services has the right to terminate this contract at any time, at its sole discretion; likewise, the client may terminate the contract at any time. Notice must be given in writing by either party wishing to terminate the contract.
  • Claire's Pet Services agrees to provide the services stated in this agreement and supporting documents in a reliable, caring and trustworthy manner. In consideration of these services, and as an express condition there of, the client expressly waivers and relinquishes any or all claims against Claire's Pet Services, except for those arising for proven negligence of Claire's Pet Services. Accidental death, injury or loss from straying or theft may be covered in the Public Liability Insurance.
  • Claire's Pet Services will not be liable for injury, disappearance, death or fines of any pet with unsupervised access to the outdoors.
  • Customers will be responsible for all medical expenses and damages resulting from an injury to the pet sitter or other persons by the pet. Customer agrees to indemnify and hold harmless Claire's Pet Services in the event of a claim by any person injured by the pet.
  • It is expressly understood that Claire's Pet Services should not be held responsible for any damage to the client’s property or that of others, caused by the client’s pets during the period that they are in its care. Client has advised Claire's Pet Services of all situations which will relieve it of liability for damage.
  • Fees are earned upon acceptance of agreement and are due as outlined in attached Policies and Procedures.
  • I authorise Claire's Pet Services to obtain any emergency veterinary care that may be necessary during the time spent with my pet. I accept responsibility for any charges related to this emergency care. I authorise Claire's Pet Services to utilise an alternative veterinarian in the event that my primary veterinarian is unavailable. Every effort will be made to contact the owner prior to emergency care. I agree to reimburse Claire's Pet Services for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.
  • Claire's Pet Services accepts no responsibility for security of the premises or loss if other individuals have access to the home before, during or immediately after the term of this agreement.
  • I confirm that all vaccinations, licences, and any other lawful requirement for this service are current.
  • I authorise this contract to be valid approval for all future services so as to permit Claire's Pet Services to accept my telephone/email reservations and enter my premises without additional signed contracts or written authorisation.

    By accepting Claire's Pet Services I am signing this booking form that constitutes agreement to the aforementioned Policies and Procedures, which are part of this agreement.

Pet services include dog walking, pet visits, pet sitting and holiday horse cover.
With years of animal care experience both with dogs, cats and horses, you can rest assure your pet is in safe hands.